Returns Policy
RETURN POLICY (For Used & Inspected Items)
Welcome to our Return Policy.
We want every customer to feel safe and confident when buying a used product from us. That’s why every item is thoroughly inspected and sold with an official inspection report.
Still, if anything goes wrong, this policy explains when and how you can return your product.
- Can I return a product after purchasing?
Yes — you can return a product within 01 days of delivery ONLY if the item does not match:
- The inspection report you received
- The description shown at the time of purchase
- The promised condition (A+, A, B Category, etc.)
- What if the product stops working after some days?
If the product develops a functional issue within the warranty period, you are eligible for:
- Free repair, OR
- Replacement (if repair is not possible), OR
- Partial or full refund depending on the issue and product condition
(Warranty period varies by item: see your inspection card / invoice.)
- What products are eligible for returns?
You can return:
- Mobile phones
- Laptops
- LEDs
- Refrigerators & Freezers
- Air Conditioners
- Washing Machines
BUT ONLY IF the issue is not mentioned in the inspection report.
- What products are NOT eligible for return?
Returns will not be accepted if:
- The customer caused physical damage
- The product was opened, altered, or repaired by someone else
- The item was damaged due to incorrect installation or misuse
- The issue was already clearly mentioned in the inspection report
- The customer changed their mind after purchase (“I don’t like it anymore”)
- Do I need to return the accessories?
Yes. All included accessories must be returned:
Failure to return accessories may result in a deduction from the refund amount.
- Do I need the inspection report for returns?
Yes: The inspection report is used to:
- Verify the condition during sale
- Compare the issue
- Approve returns or warranty claims
No report = No claim.
- How long does the refund process take?
Once approved, refunds take:
- 2–5 business days for online payments
- Instant for cash purchases (depending on claim verification)
- How do I request a return?
Simply contact us through:
- Call
- Website Return Form
Provide:
- Order number
- Product name
- Issue details
- Photo or video proof (if needed)
- Who pays for return shipping or pickup?
- If the issue is our fault, we will handle pickup/shipping free of cost.
- Do you offer replacement products?
Yes.
If the issue is verified, you can get:
- A similar model
- Same price range
- Same or higher quality category
If no replacement is available, we provide refund or repair.
- What if the product has a minor issue I agreed to earlier?
If an issue is mentioned in the inspection report and you accepted it during purchase, then:
That issue is NOT eligible for return BUT the product is still covered for other problems not mentioned earlier
Final Notes
Our goal is trust.
We sell inspected, verified, and tested used products — but if anything goes wrong, we’re here to help with a clean and fair return policy.